The following are options available in attempting to resolve problems with a dentist, dental hygienist, or denturist:
Through the Arizona State Board of Dental Examiners:
- The Complainant may elect to file a complaint form and proceed through the investigatory and adjudicative process with the Dental Board. Review the process. The Complainant needs to know some of the Dental Board's following statutory limitations.
If the Dental Board finds that a licensee violated the Dental Practice Act because of inadequate dental work, restitution may be ordered. This means any fees the patient paid are ordered returned to the patient, and any fees paid by insurance are returned to the insurance company. The Dental Board does not have the power or authority to award any additional monies to the patient.
The Dental Board does not want to discourage a valid complaint being filed. But, the Dental Board is an administrative regulatory agency and therefore its jurisdiction and authority are limited. It also should be noted, complaint files and records are confidential investigative materials, and by law, availability is restricted.
- If the Complainant has not talked to the Respondent to address the basis of the complaint, he/she is encouraged to do so. If the Complainant feels too intimidated or has failed verbally, a written request for resolution from the Complainant to the Respondent is suggested.
- If the dentist is a member of the Arizona State Dental Association, peer review may be requested
- Seek legal counsel